Return Policy

Return and Refund Policy

Unopened wine: Return within 14 days of purchase for store credit, provided bottles are in original, saleable condition and have been stored properly.
Fine/rare wine, older vintages, allocated wines, pre-arrivals and special orders: Final sale.
Wine shipped outside NYC: Generally final sale unless the wrong item was shipped or the bottle arrived damaged.
Wrong wine / fulfillment error: Full replacement or refund, including reasonable shipping costs.
Damaged in transit: Replace or refund when reported promptly, ideally within 48 hours, with photos.
Corked/defective wine: Customer should retain the bottle, cork and contents and contact you within a reasonable period, perhaps 7 days after opening. Once verified, offer replacement, store credit or refund.
Taste preference: Not returnable. “I didn't like it” isn't the same as a defective bottle.
Heat/cold damage after successful delivery: Not covered if the customer elected shipment despite weather warnings, missed delivery attempts, or left wine exposed after delivery.
Returns after 14 days: At management discretion.
Chargebacks: Your policy should say customers should contact the store first to resolve order issues, although you shouldn't phrase this as restricting their legal chargeback rights.